Return and Refund Policy

Refund Policy for Polar Palate

At Polar Palate, we strive to provide the highest quality freeze-dried goods. Due to the nature of our products, we are unable to offer refunds on any orders once they have been shipped.

Here's why:

• Food Safety: Freeze-dried products have a long shelf life when unopened and stored properly. Once opened, they are subject to spoilage like any other food item. To ensure the safety of our customers, we cannot accept returns on opened products.
• Hygiene: We maintain strict hygiene standards throughout our production process. To uphold these standards, we cannot accept returned products.

We recommend:

• Carefully review product descriptions: Each product page details ingredients, nutritional information, and serving sizes.
• Read FAQs or Contact Us: Our FAQ section https://polarpalate.com/pages/faq may answer your questions. If not, feel free to contact us before placing your order. We're happy to help you choose the perfect freeze-dried treats!

What we can offer:

• Order replacements: If your order arrives damaged or incorrect, please contact us within five days of receipt. We'll be happy to arrange a replacement free of charge.

Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.

We appreciate your understanding and hope you enjoy the delicious and convenient world of freeze-dried foods from Polar Palate!